At Alpine Property, we prioritise transparency and respect your privacy. You can see our privacy policy here. On this page we explain in plain English how we collect and use your data:
1. Data collected through website interaction
When you visit our website, we collect some general data through your interactions. This data is not very detailed and includes:
Cookie Management: We use "Axeptio" to manage your cookie consent. We place four cookies on your device: two for Google, one for Facebook, and one for LinkedIn.
Purpose of Cookies: These cookies help us measure website traffic, including the approximate age, location, and gender of our visitors. This limited data is due to EU discrimination laws covering property sales
Advertising: The cookies also enable us to show relevant ads on Google, Facebook, and LinkedIn. If you prefer not to be tracked, click the small black "tick" at the bottom left of the screen to "manage my preferences." You have detailed control over these cookies, and disabling them will not affect your use of our site.
Note on Cookies: While ads are unavoidable online, allowing cookies means the ads you see are more likely to be relevant to your interests and lifestyle.
2. Data collected through phone and email contact
When you contact us via phone or email, we collect:
Personal Information: Your name, phone number, and email address to efficiently handle your enquiry.
CRM Entry: This information is recorded in our Customer Relationship Management (CRM) system and assigned to one of our agents to respond to your query.
Additionally, we make an initial assumption about the type of property you're interested in and clarify this through direct communication. This helps us provide relevant property recommendations via email.
Consent for updates: We will send you an email asking for your permission to keep you updated on new properties. Without your consent, we cannot send these updates due to GDPR compliance. You can unsubscribe at any time.
3. Data collected during property transactions
When you buy or sell a property with us, we collect more sensitive information:
Personal Documents: We may need to verify your identity with an ID or passport, proof of address, and basic tax details. This sensitive data, if intercepted, could be misused.
Secure Data Transfer: Despite using a secure email system, email is not the safest way to transfer or store sensitive data. We will ask you to transfer it securely using Dropbox or the MyNotary platform.
Data retention policy
Property updates: If we haven't communicated with you for 3 years, we will stop sending property updates.
Data deletion: After 5 years of inactivity, your data will be permanently deleted from our system.
